Question 1

Are my custom sneakers made from authentic Nike (Adidas, New Balance, or UGG) parts?

Accepted Answer

Yes! All of our custom sneakers are made with authentic components so your never have to worry about poor quality here. Please note that your sneakers are not apart of any collaboration with these brands.

Question 2

How long does it take to receive my order?

Accepted Answer

Each custom sneaker is made to order to avoid waste and overproduction so production time can vary. Typically, it takes 3-4 weeks for us to order supplies, complete the sneakers, and to ship. Every customer will receive personalized updates via the contact method provided at checkout.

Question 3

Can I return my custom sneakers?

Accepted Answer

Since each custom sneaker is made to order, we do not offer returns or exchanges unless there is a defect or error on our end.

Question 4

Are your customs durable for everyday wear?

Accepted Answer

Yes! We use high quality materials and adhesives that ensure wearability anytime, anywhere.

Question 5

Will you repair my custom sneakers if I have any problems?

Accepted Answer

Yes! Always make sure to reach out to us via email (soleconcernsneakers@gmail.com), or DM us on Instagram (@sole.concern) with any issues may have. From there we will be able to assist you with any problems or questions you have regarding your sneakers.

FAQ

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